Frequently Asked Questions

Ready to hit the road prepared? Here you’ll find answers to frequently asked questions about our products, shipping, returns, and more.

📦 How quickly will my order be delivered?

NORFAYA delivers super fast.
Orders will be delivered to your doorstep within 2-5 business days . We work with European warehouses for minimal waiting time.

🧭 Where will my order be shipped from?

We ship directly from the Netherlands . This ensures fast and reliable delivery without high customs fees or long waiting times.

🔁 Can I return my order?

Yes, at NORFAYA you have a 14-day reflection period .
Returns are accepted if the product is unused and in its original condition. Contact us at nofayabusiness@outlook.com and we will guide you step by step.

🎒 Who are your products for?

NORFAYA is there for:

• Outdoor enthusiasts

• Fishermen

• Survival/prep enthusiasts

• Campers and bushcrafters

• Anyone who is prepared for an adventure

Our products are compact, smart, and designed to help you outdoors or in emergencies.

🌊 Are your products waterproof or weatherproof?

Much of our gear is splashproof or completely waterproof . This is clearly stated in the description of each product.

🛠 Have your products been tested?

Yes. We only select suppliers with proven quality. Each product undergoes strict control on:

• Sustainability

• Functionality

• Outdoor suitability

📩 How can I get in touch?

Send an email to nofayabusiness@outlook.com or use our contact form.
We usually respond within 24 hours (on working days).